Zones Off Campus Drive for Service Desk L1 - Fresher in Bangalore

Zones is hiring for the post of Service Desk L1 - Fresher in Bangalore. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Zones 

Job Location: Bangalore

Job Role: Service Desk L1 - Fresher

Experience: 0-6 months

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech,MCA, Msc (Computer)

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Job Requirements:

• Experience working in a fast-paced environment.
• Strong customer service experience.
• Excellent communication skills is must.
• Ability to multitask well.
• Real time Ticket creation and documentation.
• Ability to perform tasks within SLA’s.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the SOP’s / KB’s related to the issue and the relevant details provided by customers.
• Walk the customer through the problem-solving process.
• Escalate unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information
• Pass on any feedback or suggestions from customers to the appropriate internal team.
• Identify and suggest possible improvements to procedures & KB articles.
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues faster.
• 24/7 rotational shift.
• Required Qualification:
• Experience – 0- 0.6 months in IT Support
• Education – Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech,
• MCA, Msc (Computer)
• Reporting – Team Lead

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW