Xogene Off Campus Drive for Application Support Analyst (Remote - India based) in Pune

Xogene is hiring for the post of Application Support Analyst (Remote - India based) in Pune. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Xogene

Job Location: Pune

Job Role: Application Support Analyst (Remote - India based)

Experience: 3-7 year's

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Bachelor's Degree

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Job Responsibilities:

• Monitor ticket queue and manage tickets according to Support SLA
• Investigate and resolve tickets submitted to the Support Team
• Work with product and development teams to understand severity and impact of reported customer issues.
• Triage tickets and escalate as appropriate to team members
• Respond to customer tickets informatively and with professionalism
• Participate in daily, weekly, and monthly reporting requirements
• Maintain Support knowledgebase articles, and add additional articles as required
• Provide timely updates to the Support Lead on the progress of tickets
• Collaborate on the creation and maintenance of training guides, FAQs and other user documentation

Job Requirements:

• Bachelor’s degree or 4 years of commensurate experience
• 3 to 7 years of experience in customer service or software support roles.
• Outstanding customer service skills
• Excellent analytical and problem-solving skills
• Desire to learn software solutions and quickly onboard utilizing training documentation
• Ability to multitask and prioritize is a must
• Good organizational skills and detail-oriented mindset
• Ability to adapt quickly and shift priorities in fast paced environment
• Proficiency with knowledge management and bug reporting tools
• Excellent English verbal and written communication skills
• Ability to work cross-functionally as a team player with strong interpersonal skills
• Comfort with flexible hours to overlap hours with US and/or UK workdays

Preffered Skills:

• Preference for small, agile teams
• Passion for continual learning and delivering excellent customer experience
• Experience with JIRA/Zendesk is a nice to have

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW