Unisys Off Campus Drive for Assoc Tech Svc Desk in Bangalore

Unisys is hiring for the post of Assoc Tech Svc Desk in Bangalore. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Unisys

Job Location: Bangalore

Job Role: Assoc Tech Svc Desk

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Bachelor's Degree

Join our Telegram for more IT job updates - Click Here

Job Responsibilities:

• First point of contact for all end user reported issues or requests
• Typically provides technical support for Internal and External customers
• Responsible for providing the first line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
• Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering
• Maintains call quality and response times as per the agreed SLAs. Maintains records of calls and ensure all cases are updated in the system
• Support multiple clients through customer service professionalism and insight

Required Skills:

• Excellent verbal and written communication.
• Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
• Multitasking and coordination skills
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
• Willingness and ability to work in shifts (24 x 7)

Required Qualification's:

• A minimum qualification any Engineering or Non-Engineering Graduates (2023 and 2024 Batch)
• Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW