Shakudo Off Campus Drive for Technical Support Specialist Across India

Shakudo is hiring for the post of Technical Support Specialist Across India. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Shakudo

Job Location: Across India

Job Role: Technical Support Specialist

Experience: 1-3 year's

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Bachelor's Degree

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Job Responsibilities:

• Customer Interaction & Troubleshooting: Respond promptly to customer queries related to Shakudo's AI & Data Platform, including platform setup, deployment, AI/ML workflows, data pipelines, integrations, and system performance.
• Documentation & Escalation: Maintain accurate records of customer issues and troubleshooting steps. Escalate issues to internal teams as necessary, ensuring smooth transitions and timely resolution.
• Communication & Collaboration: Provide clear, concise, and professional technical support via written communication platforms (e.g., Microsoft Teams, Slack, and Email). Collaborate with engineering and product teams to resolve recurring issues.
• Platform Areas & Technologies: Specialize in several areas of the Shakudo platform, such as platform deployment, Kubernetes, Docker, AI/ML workflows (MLflow, OpenAI, LLM tools), data pipelines, storage (Postgres, NoSQL, MinIO), integrations, and system performance monitoring (Prometheus, Grafana).

• 1-3 years of experience in technical support, IT HelpDesk, or related customer support roles, with a strong understanding of AI, DevOps, or cloud-native technologies.
• Proficiency in troubleshooting containerized environments using Kubernetes and Docker.
• Experience with AI/ML workflows, including familiarity with frameworks like TensorFlow, PyTorch, MLflow, and tools for API integrations.
• Experience in providing technical support in cloud environments (e.g., AWS, Azure).
• Excellent written communication skills in English, with the ability to explain complex technical concepts clearly.
• Proactive approach to problem-solving and customer support, with strong attention to detail.
• Familiarity with tools like Zendesk or ServiceNow for ticketing and customer issue tracking.
• Experience in maintaining and improving technical documentation.

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW