Mr.Cooper Off Campus Drive For Customer Service Associate 1 - Chat in Bangalore

Mr.Cooper is hiring for the post of Customer Service Associate 1 - Chat in Bangalore. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Mr.Cooper

Job Location: Bangalore

Job Role: Customer Service Associate 1 - Chat

Experience: 0-2 year's

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: BCom / BBA, BSC, BA degree or equivalent

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Job Responsibilities:

• Handle customer inquiries and provide accurate information through chat and inbound voice channels.
• Resolve customer issues efficiently and effectively while maintaining high levels of customer satisfaction.
• Document and update customer records based on interactions.
• Collaborate with team members to meet and exceed performance goals and targets.
• Follow communication procedures, guidelines, and policies.
• Stay updated with product knowledge and industry standards to provide knowledgeable responses to customers.
• Participate in training sessions and team meetings.

Job Requirements:

• 0-2 years of experience in international voice or chat processes.
• Must be open to work in Voice process
• Experience in the mortgage industry is preferred but not mandatory.
• Willingness to work night shifts and rotational shifts.
• Willingness to work in scheduled environment.
• Comfortable with a work-from-office arrangement.
• Strong team player with excellent interpersonal skills.
• Effective communication skills, both written and verbal.
• Ability to handle high-pressure situations and manage multiple tasks simultaneously.
• Basic computer skills and familiarity with CRM systems and contact center software.
• Strong problem-solving abilities and attention to detail.
• Customer-focused mindset with a commitment to providing high-quality service.

Preffered Qualification:

• BCom / BBA, BSC, BA degree or equivalent. Not B.tech or MBA
• Previous customer service experience in a contact center environment preferred, but not mandatory.
• Knowledge of mortgage industry terminology and processes preferred, but not mandatory.

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW