Enphase Off Campus Drive for Associate, Customer Support Engineer (New College Graduates) in Bangalore

Enphase is hiring for the post of Associate, Customer Support Engineer (New College Graduates) in Bangalore. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Enphase

Job Location: Bangalore

Job Role: Associate, Customer Support Engineer (New College Graduates)

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: B.E/B. Tech

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Job Responsibilities:

• Enphase support teams work 24*7 and 365 days a year. Candidate will be required to answer inbound Emails / Chats / Phone calls from Enphase customers during assigned hours, willing to work on weekends & night (9:00 PM & 11:00 PM) shifts
• Conducting remote troubleshooting of Enphase products.
• Troubleshooting, approving and executing warranty claims.
• Providing pre-sales information about Enphase products.
• Assisting with the activation of new Enphase sites as needed.
• Documenting all activity in a central CRM/Help Desk software platform. 
• Coordinating with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database. Assisting other team-members with troubleshooting and/or administrative tasks as needed.
• Following departmental conventions and procedures.
• Participating in ongoing training/education of industry standards and Enphase product-specific information.
• Professionally represent Enphase via all communications mediums.
• Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual.
• Performing other duties as assigned.
• Required Qualification:
• Should be a Graduate – B.E/B. Tech and/or Electrical
• New College Graduates / Freshers, with 60% and above in 10th & 12th, 70% and above in graduation only would be considered for the role. Scores are mandatory to be shared along with the resume
• Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers
• Strong verbal and written communications skills in English
• Computer literate (PC skills essential, Mac OS desirable)
• General understanding of electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable
• Exposure to solar/PV-related environments

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW