Cognizant Off Campus Drive for SPE-CX-Multi Channel Helpdesk in Bangalore

Cognizant is hiring for the post of  SPE-CX-Multi Channel Helpdesk in Bangalore. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Cognizant

Job Location: Bangalore

Job Role:  SPE-CX-Multi Channel Helpdesk 

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Bachelor's Degree

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Job Responsibilities:

• Provide exceptional support across multiple channels to ensure customer satisfaction and efficient issue resolution.
• Oversee the delivery management process ensuring timely and accurate service delivery to clients.
• Collaborate with cross-functional teams to enhance service quality and operational efficiency.
• Utilize technical expertise to troubleshoot and resolve complex issues within the Hi-Tech and Devices domain.
• Implement best practices in service management to optimize helpdesk operations.
• Analyze customer feedback to identify areas for improvement and drive continuous enhancement.
• Develop and maintain comprehensive documentation for helpdesk processes and procedures.
• Coordinate with stakeholders to align helpdesk services with business objectives and customer needs.
• Monitor helpdesk performance metrics to ensure adherence to service level agreements.
• Facilitate training sessions for team members to enhance their technical and customer service skills.
• Engage in proactive communication with clients to manage expectations and build strong relationships.
• Support the integration of new technologies to improve helpdesk capabilities and customer experience.
• Contribute to the development of innovative solutions to address emerging customer needs.

Required Qualification's:

• Possess a strong background in delivery management with a focus on Hi-Tech and Devices.
• Demonstrate excellent problem-solving skills and the ability to work under pressure.
• Exhibit strong communication and interpersonal skills to effectively interact with clients and team members.
• Have a keen attention to detail and a commitment to delivering high-quality service.
• Show proficiency in using helpdesk software and tools to manage customer inquiries.
• Display a proactive approach to identifying and addressing potential issues before they escalate.
• Maintain a customer-centric mindset prioritizing the needs and satisfaction of clients.

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW