Cognizant Off Campus Drive for Associate in Chennai

Cognizant is hiring for the post of Associate in Chennai. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Cognizant 

Job Location: Chennai

Job Role: Associate

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Bachelor's Degree

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Job Description:

Business/Customer:

• Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs.
• Adherence to customer security and compliance requirements.
• Implementation of approved change requests in line with customer change management process.
• Responsible for incident life cycle following ITIL / BIC frame work as applicable.
• Adherence to customer communication etiquette.
• Ensure stated productivity requirements are met for the engagement.

Project/Process:

• Review CSAT feedback and ensure timely implementation of corrective actions.
• Participate in Critsit process to resolve the incident in a timely manner.
• Log and triage incidents.
• Coordinate with resolver groups vendors/carriers.
• Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3 ).
• Provide inputs to FAQ database / KR / contribute towards updating knowledge articles.
• Contribution to continuous service improvement plans (CSI).
• Responsible to develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of induction process for new joiners.
• Effective floor Management.

Team/People:

• Continually assess skill level and provide intervention assistance.
• Contribute to and participate proactively in knowledge sharing sessions.
• Encourage team individuals to participate in organization innovation programs.
• Act as a buddy for new hires.
• Makes recommendations on R&R for team / individual achievement.
• Makes recommendations to team lead on team's performance rating

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW