Citi Off Campus Drive for Officer - Chat Operations in Pune

Citi is hiring for the post of Officer - Chat Operations in Pune. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Citi 

Job Location: Pune

Job Role: Officer - Chat Operations

Experience: 0-3 year's

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Any Graduate

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Job Responsibilities:

• Utilizes Chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/queries
• Follow-up on all customer requests via chat and email
• Maintains detailed knowledge of product and service offerings to customers
• Analyzes risk areas and identify solutions to meet customer's needs
• Ensuring Information security for sensitive data
• Helps to teach our customer how to self-service through our internet website
• Balancing NPS and ensuring a positive customer experience while managing/minimizing operating losses
• Accurate reporting of MIS/Timekeeping
• Undertake other assignments/projects as given by the Team Lead/Manager
• Apply professional attitude and image for all internal and external customers
• Liaising with various departments and also do account level system maintenances while resolving customer queries/complaints

Required Qualification:

• Overall 0 - 3  years of relevant experience
• Sound presentation and analytical skills
• Strong problem solving skills and detail-oriented
• Graduate in any stream, masters degree is not a mandate

Preffered Qualification's:

• Must possess excellent PC and keyboarding skills (30 WPM – typing speed; 90% accuracy)
• Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation
• Must possess good analytical skills
• Courteous with strong customer service orientation
• Dependable with proficient attention to detail
• Persuasiveness and a willingness to resolve customer queries
• Prior experience working in a customer service/customer support space for international market is highly preferred.
• Prior experience in email/chat process highly preferred
• Experience working in a retail banking space is highly preferred.

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW