Bentley Systems Off Campus Drive for Technical Support Engineer in Pune

Bentley Systems is hiring for the post of Technical Support Engineer in Pune. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Bentley Systems 

Job Location: Pune

Job Role: Technical Support Engineer

Experience: 1-3 year's

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Bachelor’s degree

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Job Responsibilities:

• Participating in a 24/5 global support environment.
• Working predominately ANZ hours, with flexibility to work in different shift times when required.
• Care about our users and focus on making sure our products can support their success.
• Provide technical diagnosis and resolution to reported issues regarding specific Bentley Products.
• Advise and educate users on accurate Bentley Products workflows.
• Accurately and timely update providing clear information on resolution progress.
• Proactively drive resolution of cases collaborating with internal and external stakeholders.
• Document and monitor software defects. 
• Create technical knowledge in the form of Knowledgebase Articles or Communities Posts.
• Communicate with team members regarding current/ongoing issues via daily scrum team calls.
• Contributing to content creation and revision across videos, technical tutorials, blogs, KB articles, etc.
• Building strong relationships with users to become a ‘trusted advisor’.

Required Qualification's:

• Bachelor’s degree, preferably in Mechanical, Chemical Engineering or other related disclipline.
• 1-3 years’ experience in engineering and technical support, ideally in a cloud-based environment.  
• A ‘user first’ approach and strong critical thinking; with a desire to solve problems with excellent troubleshooting skills.
• Professionalism, patience and empathy. 
• Excellent written and oral communication as well as strong user-facing skills. 
• Strong ability to keep accurate and thorough notes on support tickets.
• Technical acumen with ability to convey complex technical details and adapt the language to users and stakeholders. 
• Adaptability and passion to learn and provide exceptional outcomes to the user. 
• Ability to ask targeted questions to understand product issues quickly and efficiently. 
• High emotional intelligence when talking with users and the ability to methodically document information. 
• Strong collaborative skills to work closely with global colleagues in a team environment. 
• Ability to manage time effectively by, prioritizing, scheduling, escalating and delegating tasks when necessary, to ensure they are completed within expected timelines. 
• A positive attitude and commitment to be part of the solution

Key Technical Assets: 

• Exposure to Bentley Systems’ products or capital infrastructure software.
• Exposure to MicroStation, AutoCAD, ProjectWise or BIM.
• Fundamental knowledge of database as MS Access, SQL would be an asset.
• Knowledge of IT Service Management, including frameworks such as ITIL.

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW