Autodesk Off Campus Drive for Technical Support Specialist - AEC In Bangalore

Autodesk is hiring for the post of Technical Support Specialist - AEC In Bangalore. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Autodesk

Job Location: Bangalore

Job Role: Technical Support Specialist - AEC

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Bachelor's Degree

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Job Responsibilities:

• Resolve customer issues reported to Autodesk by chat, phone, web, online forums and other channels
• Provide prompt, and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage, design automation
• Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base, or in our internal case management system
• Priority handling and escalation of important issues and monitoring of service level compliance
• Document support interactions in a company-wide case management system
• Escalate customer issues to our teams
• Manage personal backlog of support requests
• Manage customer expectations by providing updates on progress

Required Qualification's:

• Bachelor's degree or equivalent in Civil or Architecture
• Experience with BIM 360, BIM docs and Revit in a production environment
• Capability to "own" the problem (customer issue), troubleshoot and ability to solve or reduce the problem or escalate
• Team player skills
• Work in flexible working hours/Shifts. Current shift will be AMER-PST (10PM IST to 6:30AM IST)
• You build customer relationships and gain insights into their needs
• You identify opportunities that benefit our customers and build solutions to meet their expectations

Required Skills:

• Customer-focused
• Build customer relationships and find customer-centric solutions with empathy
• Clarify assignments, prioritising work and attending to detail to ensure work is done
• Hold yourself and others accountable to meet commitments

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW