American Express is hiring for the post of Customer Service Analyst T2-II in Gurgaon. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.
Company Name: American Express
Job Location: Gurgaon
Job Role: Customer Service Analyst T2-II
Experience: Freshers
Employment Type: Full Time
Selection Type: Online
Educational Qualifications: Any Graduate
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Job Responsibilities:
- Ensuring that metrics such as Quality, Compliance & Productivity are met.
- Adherence to schedule (attendance, start/finish time, breaks).
- Take ownership of the email/issue and resolve to customer’s expectations to deepen relationship and achieve highest level of customer satisfaction.
- Understand, determine and anticipate customer needs and present solutions as appropriate.
- Ensure all actions and requests are attended to within the service level agreements.
- Escalate unresolved issues to senior representative or team leader.
- Maintain a positive and effective work environment.
- Observe privacy act at all times when dealing with customers.
- Actively uphold the blue box values by not engaging in behaviors that do not support our corporate objectives to improve all areas of the service profit chain.
- Support changes that will be implemented out of business needs, adjustments to company policies, process.
- Liaise with other AmEx business units and develop relationship networking for the long-term benefit of the client.
- Actively uphold the blue box values.
Minimum Qualifications:
- Should be self-driven and highly motivated.
- Candidate must see work with primary sense of servicing our customers with first interaction resolution.
- Should have Neesh communication skills both Oral and written.
- Understand Amex values and business ethics.
- Experience of Customer Service, Corporate Services and client management is preferred.
Preferred Qualifications:
- Graduate in any stream from renowned University.
- Strong organizational skills and ability to work as part of a team to achieve goals.
- Proven experience with negotiating/problem solving.
- Ability to work within a busy and demanding team environment.
- Commitment to the highest level of customer service,
- Analytical and problem-solving skills,
- Ability to identify and act on issues which may impact this corporate client,
- Ability to manage own priorities.
- Strong knowledge of PC based software including MSOffice and Outlook.
How To Apply:
- Visit the official website/ click on given link below
- Fill all the application details
- Upload the updated Resume
Application Link: APPLY NOW