base8 Off Campus Drive for Service Desk L1 In Hyderabad

base8 is hiring for the post of Service Desk L1 In Hyderabad. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: base8

Job Location: Hyderabad

Job Role: Service Desk L1

Experience: 0 - 1 Year

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Bachelor's degree in computer science

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Job Responsibilities :

• Record all actions, conversations, and work was undertaken in the IT Service Management Tool (Service now) Within Service now, use the knowledge base for known errors, and work around to aid diagnosis or resolution.
• Understanding of contractual goals and Service Level Agreements (SLAs)
• Ability to manage both online (phone support) and offline (email support) and manage their time between the two efficiently
• Fully competent in mobile technology proven through testing, performance, quality, technical ability, efficiency, and system knowledge
• Learning more advanced troubleshooting skills and techniques
• May work on clients with unique requirements
• Resolve/fulfill incoming Service Desk incidents and requests from internal staff
• Provide IT support for many technologies (mostly Microsoft) to a wide user base
• Handling incoming telephone calls, emails, and self-service tickets in a customer-friendly and professional manner

Qualification & Required Skills :

• Need Fresher or 0-1 yrs experience can work with our Service Desk Team
• Bachelor's degree in computer science, Information Technology, or related field.
• Excellent communication skills (must)
• Flexible to work in night shifts
• Graduate or equivalent qualification ideally in an IT-related discipline.
• Knowledge of Windows, AD, 0365, etc.
• Active Directory, Outlook troubleshooting, Network troubleshooting, Windows Troubleshooting

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW